Reopen Closed change request (from Close to Review)

[Manan Jaiswal1]

I want that user with "change_manager" role can modify the change request state from closed to review..

Can someone please guide me as to what changes/configuration needs to be done wrt script include/BRs/CS/policies/state transitions etc to make this usecase possible?

[Appli]

Hi, you may consider updating script include to modify state transition for Closed -> Review (OOB such transition does not exist) and create a new UI action, outlining there - only "change_manager" role can change Close to Review state.

Please check this doc link s well.