It is possible to add custom buttons to the activity log in ServiceNow Classic UI using UI Actions. UI Actions are scripts that run on the client-side or server-side and can be used to perform custom actions, like opening a form, updating a record, or sending an email.
To add a custom button to the activity log, follow these steps:
- Navigate to the activity log list view in ServiceNow Classic UI.
- Click the "Form Layout" button in the top right corner of the screen.
- Click the "UI Actions" tab.
- Click the "New" button to create a new UI Action record.
- Enter a name for the UI Action, like "Reply to Email".
- Select "List Context Menu" as the "Client" value, and "All" for "Applies to" to ensure that the UI Action is visible for all users.
- In the "Action" field, select "Run Script".
- In the "Script" field, add JavaScript code that sends an email in response to the selected email in the activity log.
Here is some sample code that sends an email in response to the selected email in the activity log:
(function() {
var gr = g_list.getChecked();
if (gr && gr.length > 0) {
// Get the first selected record in the activity log
var selected = gr[0];
// Get the email address of the sender
var sender = selected.getValue("email");
// Create a new email record
var email = new GlideRecord("sys_email");
email.initialize();
email.type = "send-ready";
email.recipients = sender;
email.subject = "RE: " + selected.getValue("subject");
email.body = "Type your reply message here.";
// Save the email record
email.insert();
// Show a confirmation message
gs.addInfoMessage("Reply sent to " + sender);
}
})();
This code gets the first selected record in the activity log, gets the email address of the sender, creates a new email record with a "RE:" prefix in the subject line, and sends it to the sender.
You can modify this code to include additional functionality like forwarding the email or sending the email to multiple recipients. Once you have created the UI Action, it will appear as a custom button in the activity log for all users.
Please mark my answer as a solution/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal.
Thanks,
Punit
