Report Bar Char colour not reflecting the 'Chart Colors' definitions

[georgechen]

Hi folks,

Thanks for being helpful as always.   This time, I was wondering if anyone could point out a report chart colour question.

I have reports based on Incident table that do not reflect the correct colours based on Color Definition. e.g In 'Chart Colors' under Reports, the u_sla_breach_level is expected as Red if at Breached

However, in the actual reports, the presented color doesn't seem to follow the definition. e.g Breached shows as light-blue (as screenshot below)

The report settings is configured as below

If taking out the Stacked by and change the Group By 'SLA Breach Level', the colour still doesn't match the definitions.

I am relatively newbie to the report colouring configuration, and wondering if any advice for getting the colour right.

Thanks,

[Sksunny6131]

if there are duplicate records in the charts color table then defining the new one would not help.In order to apply the new color you need to modify the existing old ones.

That will solve the problem and colors would start reflecting on the reports.

Thanks

Sunny Kashyap