Forum Posts
Latent Change UI Action
I'm needed to create a UI Action for "Latent" change tickets. I'm aware this is not OOB model for SNOW Change tickets, but I thought to copy the Create Emergency UI Action and change respective values from Emergency to Latent. I've also updated the t...
Performance Analytics
hi @Ankur How to show a trend of assets which moved from stolen state to other states in performance analytics.
Resolved! Incident Module
Hello, I have a question i need to have Assigned to and Assignment groups are hidden on creation. and after creation Assigned to and Assignment groups are visible again and are mandatory. So how can i Do the UI policy in the creation , what conditio...
Reports in Correct Scope
Hello All, Good day!I am working on a script to filter out those reports which are not in same scope as that of the dashboard they are placed in..So that I can create them in the correct scope and everything will be placed in one scope only...This ta...
Resolved! Show additional attributes on reference field filter
I am trying to figure out how to modify the filter of a referenced field to show additional user attributes. The image here shows the incident table and when I try to filter by assigned to John Smith, I get a ton of them. I want to show a UserID and/...
When a user raises 45/50+ RITMs of same catalog item in a single request, task going to wrong group
When a desk side analyst raises 45/50+ RITMs of same catalog item in a single request, task going to wrong assignment group. In the workflow, there are 3 types of assignment for sc_task. This particular user qualify second type of assignment. If a si...
How to do Variable validation in group approval activity
Hi All, we have a catalog item ,once the Request is submitted it will trigger an group approval, while user approving the request we need to validate the field "owner" is empty or filled. If it is filled then only the approver will approve the RITM, ...
In Sow Incident record related interaction record is not showing in related list
In Service operations workspace incident table related list Related interaction is not showing
Add table functionality to workspace
Hi All,Good Day!I want to add the below table functionality to my custom workspaceAs we know that on Agent workspace, we could apply table name,but on new custom work spaces how can we get the requirement.Thanks
Filter email records based on creation date from sys email table
Hi, I have a requirement where I need to check if the email record is created within two days for an incident which is in "resolved state" and it should return true. What I am trying to do in the script is, fetching the resolved at field value to th...
Change Red, Yellow, Green to Red, Amber, Green for Project Status field
Hi, We operate a traditional RAG model for Project Reporting.OOTB in the Strategic Portfolio Management module, the colours are Red Yellow and Green (RYG).Does anyone know how i can change my ServiceNow instance to align with our reporting model? Tha...
Timesheet management
Hi All, How can end user submit his own task in timesheet. Anyone has any idea please help me out. Thanks and Regardsyaswanth
How can I show "Authored By" instead of "Revised By" for a Knowledge Article in native UI?
When viewing any Knowledge Article in the native UI, whether newly created or already revised multiple times, I want to see the "Authored By" at the bottom of my Knowledge Article, and not "Revised By". How can I achieve this?
Resolved! Email address of current logged in user not populated in CC field of Email from toggle bar
Hello Community,We have Email Client Template - for sc_requestand want to have cc field populated with current logged in user. Have mail script created but cc field is not populated.I tried running in Fix script it gives email address totally correct...
