how to create below reports with the metrics given in the below screenshot.
Hi, Can anyone help me, how to create below reports with the metrics given in the below screenshot. Thanks!
Forum Posts
Workflow Studio (Flow Designer) Washington - (Showing only first and last) Iterations
Hi All.If you have noticed under the Workflow Studio (Flow Designer) for Washington that during run time (and by default) the 'For Each' is limited to First and Last transactions - here is how you fix that.Create a Flow Setting record for your flow i...
If the requester is a member of the approval list, skip sending the approval notification - CM
Hello, I have a normal change workflow enabled where if the requested by is the member of approval user then he should not receive the approval rest the members in the approval user activity should receive it. Attached the code where I am unable to g...
Chrome Extension
Hi, I'm new to working on a chrome extension project to add a template dropdown button.Based on the option selected, should update Category, Sub-Category, Short Description fields.It will be in Agent Workspace. I'm unable to retrieve or update the ab...
Resolved! creating approvals based on MRVS data in flow designer
Hi...Iam having one MRVS variable having one sys_user reference field.For example, MRVS variable having 3 entriesUser 1User 2User 3I need to pass all these 3 users to approvers in RITM.I have created one flow variable "owner" with "sys_user" table re...
Expense lines cost was not cascading to Project actual cost
Hi All,Expense line cost was not cascading to the Project's actual costCan anyone tell me the business logic of the Project's actual costThanks
How can I use async methods for attachments?
Hello friends, I working on one performance issue for one business rule I didn't code. I see that the developer is calling one RestMessage API that retrieves a file, in the code they put something like this: var rm = new sn_ws.RESTMessageV2("record",...
Resolved! We have recently observed that that "Flag ArticlFlagging of a Knowledge Article is not functioning.
We have recently observed that "Flag Article" button under Knowledge Portal view for any article is not functioning. Can anyone help on this ,tq in advance
Edit attachment instead of download it
Hi Community, I have requested to make a function that when I click on attachment in any record, it will open window app/ web browser or any thing to edit the attachment instead of download it. And after edit, it will update new attachment to current...
Dispatcher Workspace Assignment Group Header Change
On the Dispatcher Workspace, there are individual headers for each Assignment Group that has Agents with schedules that can be Assigned WOTs. When the Schedule Optimization engine begins a Job, a 'pop-up' will display on the Dispatcher Workspace unde...
Call Third Party APi
I want to call Third Party API , Like i have a weather api key , then how i access this api in my instance and see data .
Cannot add data resource to SOW Record Information in UI Builder
Hi, I'm having some trouble with data resources in the UI Builder and hope somebody knows what's going on.In the Service Operations Workspace I try to add another data resource to the Record Information tab variant but nothing happens. The data broke...
Replacing DOM scripts
Hi Team, I have a requirement to replace the DOM related things in the script. I need to remove $ and (document.documentElement.getAttribute('data-doctype') == 'true') these lines from client script. Can anyone suggest a way to do this?var callerLabe...
ATF for creation of an incident opened by an email
Hi all, Could you please help me on creating ATF steps for creation of an incident via an email. Thanks
Client script is not working on my Instance.
HelloOn my instance any type of client script is not working. My story is stuck from two days because of this issue.What could be reason and solution for this to resolved.Your help will be alot for me Thanks & Regards,Aakanksha Lavande
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