Hi, We previously had agent assist set up on multiple tables in UI builder, and we set conditions on what table the agent assist tab appears on the screen conditions field on the UX Screen.However with the recent upgrades of UI builder, it seems side...
Hi everyone,I need to replace the all Dom related things from below code( $('label.sc_task.request_item.request.requested_for'), $('sys_display.sc_task.request_item.request.requested_for') and document.documentElement.getAttribute('data-doctype')) v...
Hi Community, I have developed a catalog item which has a require to make one checkbox (Conferences) not to be mandatory when other checkboxes are mandatory. In achieving that requirement, I have created catalog UI Policies for each checkbox to make ...
We are about to upgrade to Madrid and I've been playing in a personal instance to get ready for it, I notice it is very easy to create a new incident, but not as simple to create a new service request based on our service catalog. Does anyone know ho...
Hello!I'm trying to put an "?" help icon next to a specified field label.Already trying to put using this kb: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752116Does not work.I put with that onLoad script:function onLoad() ...
I am getting this error in flow designer when testing a flow I built out. I'm not sure where to check to give access. I looked at the COE Security Policies and they exist for the current HR Service along with the Assigned To Group that is allowed to ...
I would like to know where can we keep track the consumption of Virtual agent Conversation transactions.For example, under ITSM Pro : Virtual Agent transaction is 1000 per Fulfiller License. Defined as "Any Structured conversation between a chatbot a...
Hi,I was having this issue that when I create an String field with choice and having value which is special characters like % and filter those values in the list it still gives me results but when I click "Open Record" it shows a null page. Is there ...
Hi, Does the Service Now REST API (specifically the Table API) have the concept/feature of a "correlation id" (like Salesforce as described here)? Basically, I'd like to pass a unique id in the REST API request, have it passed back in the response (i...
I am trying to read the tables - sys_dictionary and sys_choice from the rest API using Postman. For sys_dictioanry I gave the role as personalize_dictionary to the service account and tried and I can just see the response as below. What other roles a...
Hi,I have the field u_actual_date of type Date/Time.Is there any way to set the Hour for the field? Im not talking about gdt.addHour, Im asking if i can set the hour without adding hours to the current hour using 'set' command or something similar
Hi, Throughout the REST API documentation, it makes reference to a list of headers supported by the REST API, but i don't think the link the pages takes you to has the list... the link ishttps://docs.servicenow.com/bundle/washingtondc-api-reference/p...
Dear Folks,I have a requirement like if user reply on an email and attached an excel file then how can i parse that excel file and update a record on a table in servicenow.Please help me how can i do this.ThanksAnkit
I have created a simple GraphQL API to allow retrieval of values from the question_answer table. The schema is relatively simple with a couple types and inputs. schema { query: Query mutation: Mutation } type Question { sys_id: String! @so...
I have 2 fields on the change_request table:1. u_starting_time Date/Time2. u_expected_time Date/TimeI need to write on insert BR on the change_request table that checks:1.a. if u_starting_time < Thursday at 09:00 on the exact same week like the curre...