Hi All,Hoping for some help from any friendly PA savants. I'm trying to create a formula indicator to show Average resolutions times per Service. This part is easy, however, there is a problem where some Services have maybe 3-4 Incidents per year vs ...
I would like to know how I change the color of each element separately depending on which knowledge base appears in the KB Portal in Servicenow? or at least add something like this, a color to differentiate one from the other, I thought about modif...
I am facing an issue while running the script in UI action. The client side script is executed but the server side script is not getting executed even if i use gsftSubmit().Here is the code: function alertUser() {if (confirm("Are you sure you want to...
Hi,I have a condition where in I am unable to test the Mega Menu in the ATF. Could you let me know the steps on how I can test the mega menu through an ATF.
Hi All,I need help, That I need a Business rule to change the Duplicate Knowledge article number into a new number.Can any one help me
Hi All, I've created a script that is run via the workflow to set the Request short_description to what has been entered in the summary variable.I'd like to now copy what is in the Request short_description to the Requested Item short_description (d...
Hello All, I am looking for some video demonstration or Microsoft/ServiceNow document that talks about the integration between ServiceNow & Microsoft Just for Major Incident Management. Could someone share if available?
Hi everyone, I have an task-related change request table. We currently have an issue in the ServiceNow Change form where the Change requestor can add/remove any documents post change in authorize state. Can you please help this one? Thanks,Vamsikrish...
I have a custom-scoped application with a table inheriting the incident table and acting as an scoped application incident management system. I created a knowledge base on this application's scope but I don't know how to create KB articles from ticke...
What is the brief difference between UI Policy and Data Policy
Hi Community,In the below database view, I want to display certain records based on a condition.Condition:- If in one location there are multiple Membership Status, then only Membership status starts with 'Member' can be displayed on list and other r...
Hi, I am new to SN, my requirement is to deactivate(set = false) to all OOB ITSM email notifications.I am trying through fix script on notifications table: var gr = new GlideRecord('sysevent_email_action');gr.addQuery("active", true);gr.addQuery("ca...
Hi team, I am new to Reports I need to generate a Report and share for monthly data of users who has already raised a request for specific catalog item. how can i achieve this ? thanks in advance for your time and support.
