Hello,Currently, we are using Flow Designer to create one request and one RITM whenever a user submits a service request. We would like to create multiple SC tasks from an Excel file and link them to the corresponding RITM record. We are familiar wi...
hello guys, i need help When I make a request via postman in the response body it brings me the client's production link and not the development environment link
Hi, It's Kentaro.I have a question about Incident and Slack DM reminders. We operate an inquiry system at Incident.If there is no progress within 5 business days after Assigned to User replies to the comment, I would like to remind Opened by User via...
Hi all,We are calling REST API in Portal widget server script, to get execute this API sometimes it is taking huge time. for user keep on spinning showing. To avoid this , we are planning to create BR on ECC QUEUE (After/Insert , current.agent_corela...
How can I see only hours? Either removing minutes and seconds fields OR having them disabled (read-only).
Hi Community, We are developing an AI app getting integrated with new incident form. We are facing response time issue, as soon as we click on save button it takes more than 8 seconds to load the form with business rule and more 8 seconds to load our...
Hello Community, I am hoping that someone can help lead me in the right direction here. I hope that I can explain it adequately enough to be able to get someone to assist me. I am not sure if this is something that can be easily done in traditiona...
Is there a way of changing the background image of the banner in the mobile view of the csm portal? I've seen a solution for the employee center but none for the csm portal.
Hello, I have a flow that has several versions. The newest one is the one that we need (it is saved + published) but when we trigger it, somehow in executions we see that an older version is triggered. How is this even possible? I have checked the fl...
Hi, I have the date field in my catalog item and auto populate default date something, i have done that, but the issue is, it is showing different because of user based on user time zone. so, for that i need to write script to validate whether the us...
I have written this code to transform additional info but the line var key in additional info is printing nothing when I'm trying to see what's coming in key. function transformPayload(additionalInfo) { const formattedPayload = {}; for (var k...
We have create a custom form application in service now which extends task table. and this form workflow consists of approvals which begins with three approvers ( Jamiel , Jamie ,Anthony) when a ticket is raised . So the issue isWhen Anthony approves...
Hi, I've created a demo page within our subprod portal where I've iframed in the PA dashboards homepage and added a Report + PA Widget. I'm wondering if I can make it so that any of these components are public, i.e you don't need to log in to see the...
The UX Research team at ServiceNow is seeking customers who are directly involved in cloning workflows to participate in a short survey. Roles of interest for this study include Admins, Architects, or Developers at ServiceNow customer organization...
Hello, I am going to use the NeedIt example practice/training application as an example. How would I update the NeedIt records to look up the email of each of the records for the "requested_for" user field and store the result in the "requested_for_e...
