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ATF on Record Producer

Using Submit record producer step in ATF is not submitting the Record producer. Even tried timeout for 30seconds still it is not submitting the record. and this is the error I am getting. ref to the image attatched.

kumaar by Tera Contributor
  • 379 Views
  • 1 replies
  • 0 helpfuls

Resolved! UI Policies - Active is False when State is Closed

How can I check if we have a UI Policy that automatically marks the incident as "Active is False" when the State is Closed? If this is not set up how do I set up a policy to do this?  Which role is required to be able to manually adjust the "Active" ...

Adil N by Tera Expert
  • 1147 Views
  • 4 replies
  • 7 helpfuls

Tokyo: File delete failed message

Getting below message when non-admin user is trying to upload a file on a table with field as type of "File Attachment". Things I tried:1. Disable all the BRs and client scripts on the table.2. Check the ACL. Found that user does have the necessary r...

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TT3 by Kilo Guru
  • 2040 Views
  • 7 replies
  • 2 helpfuls

Resolved! pa_admin in Scoped Application? How does it work?

Hi   If I have a scoped application and I have assigned "pa_admin" to manage the PA dashboards and content. The same user will be able to edit the PA dashboards and content outside of the scope as well.   Is there any way we can restrict that the adm...

List edit issue

Hi All,i created 2 new status for catalogue task form which are only visible when is related to a specific catalogue itemI achieve this by using a ui policy. Problem is that in the catalogue task related list within the ritm form those values are dis...

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El Cuchi by Tera Guru
  • 363 Views
  • 2 replies
  • 0 helpfuls

In the related list I want keep this condition

I have created a button in  incident to create request and also created a related list for this request but in this related list all request  are showing but i want only for one particular incident i want that  related request only in the related lis...

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harsha vv by Tera Contributor
  • 695 Views
  • 6 replies
  • 0 helpfuls

Change the definition of "open" tickets 1

Hi Team ,  can anyone please help me on the request ,  In the Request Overview dashboard, I notice that the open requests also include closed requests. screenshots in the attachment.If the state is closed incomplete, closed cancelled or closed comple...

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nameisnani by Mega Sage
  • 306 Views
  • 1 replies
  • 0 helpfuls

Time card query

Hi All,If the ABC user is working on the "INC0001234" task(Incident) record,We have added the "Time worked " field to the Incident form layoutWhen the "ABC" user opens the form time worked field starts working on Monday for 1 hour, and he saves the r...

Shantharao by Kilo Sage
  • 464 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to write script for ATF Steps?

Hi All,I want to write script for below ATF steps, Is it possible to create one?Steps are as below:1. Open an Existing Record2. Click a UI action3. Open an Existing Record4. Validate Related List Visibility5. Apply Filter to List6. Open an Existing R...

_Yash24 by Tera Guru
  • 2245 Views
  • 3 replies
  • 5 helpfuls