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Flow Designer - Generic Flow & Create a Task using a custom table

Hi All, Looking to create a generic flow designer. Basically, created a custom table with rules on when tasks should be created with the below view: Type of Request (Input)Type of Application (Input)Short DescriptionAssignment GroupSequenceAddAAdd AG...

Vish4 by Tera Contributor
  • 1294 Views
  • 3 replies
  • 4 helpfuls

Checkbox on catalog item forms

Hi all, I have implemented some checkbox variables on a catalog item form. The second checkbox, when checked will display additional checkboxes below it. Now that pushes the third checkbox further down even when the additional checkboxes are not visi...

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dp11 by Tera Guru
  • 1348 Views
  • 7 replies
  • 1 helpfuls

Adding Global Tags to KB Article View Template

My company uses Global Tags to identify the intended IT audiences for their KB articles. (i.e. Help Desk, Technicians, Analysts, Engineers, Management). The tags display on the Knowledge Search Results page (see screenshot). Edit: For clarification, ...

how to update all user email addresses

Hi everyone, Our company is in the process of migrating all user email addresses to a new email. My email was updated today and I realized I couldn't login with my old email and had to use the record I manually created as a back up. (firstname.lastna...

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Gemma4 by Mega Sage
  • 766 Views
  • 1 replies
  • 0 helpfuls

Resolved! "Preview this Record" does not show form sections

I have a field that references the alm_hardware table. When I preview the record it only shows a couple fields, and shows none of the form sections: Here is the actual form:   I cannot even see the "Asset Tag" or "Serial Number" values when I add the...

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JJG_SNOW by Mega Guru
  • 614 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do I add KB article link on Form?

Hi,How do I add one specific knowledge article link on top of One of Tab on Problem Table? Below is the screenshot of example. Thanks in advance

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Dhara1 by Tera Expert
  • 1054 Views
  • 3 replies
  • 2 helpfuls

Outlook Actionable Message

I am getting the HTTP 401 error message when I click on the submit button.  Does the type":"AdaptiveCard","version":"1.0","originator":"xxxxxxxxxxxxxx-xxxxxxxxxx" have to be registered with Microsoft O365 environment before it works.  The user is my ...

Attachment Not able to download for specific group

Hi All,I have requirement suppose if X is a group.1)If any user is a part of that group. we should want restrict to download the attachment and not able to attach the document.2)All fields in the form is read only and some specific fields should not ...

Sirri by Tera Guru
  • 487 Views
  • 1 replies
  • 0 helpfuls

Notification qyery

My target is to send out notification when additional comments change but not from customer reply . Whenever customer reply additional comments update . I need to restrict that update. I gavehasRole(sn_customerservice_agent);but not working as expect...