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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum IRM Table: Audit Plan Hi,Hi All,We have IRM Advanced. A business unit has requested to add two selection items to the "Type" f... Read More Developer forum Add Resolution SLA time in portal Hi again,Thank you all for helping me again and again! I have a doubt. I need to ad... Read More Developer forum Credentials multiple attempts invalid I have an application which uses a jdbc connection to connect to sap hana table for... Read More Developer forum Inbound Email Action not triggering Scheduled Import via Data Source (Works fine in Background Scrip Read More Developer forum How do I correct this issue when creating change from incident, is not pick the company template Read More Developer forum Link KM articles to Tickets or CI or Locations We have a user who is asking: "How can I link KM articles to tickets or CI or locat... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. SPM events OD Podcast: Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform January 24-June 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173597/architecting-the-future-unlocking-enterprise-value-with-the-servicenow-ai-platform Read More SPM events OD Podcast: Future-Proofing Your Portfolio: Sustaining SPM Over Time Now available on-deman... January 24-June 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173986/future-proofing-your-portfolio-sustaining-spm-over-time Read More SPM events OD Podcast: Measuring What Matters: Establishing Value for SPM Available now on-deman... January 24-July 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173974/measuring-what-matters-establishing-value-for-… Read More Federal and U.S. Public Sector SNUG ServiceNow Government Forum 2026: Watch On-Demand Government Forum is over. The Insights are just gettin... April 15-July 15, 2026 5:00 AM Virtual Read More Ireland SNUG REGISTER NOW – SNUG Main Meeting in Dublin on 10th June We're excited to announce that the next ServiceNow Use... June 10, 2026 4:00 AM Guinness Storehouse, St. James's Gate, Dublin 8, D08 VF8H, Ireland Read More Ottawa - Federal SNUG Ottawa ServiceNow User Group (SNUG) The Ottawa ServiceNow User Group is coming up!Join us for a full day of hands-on ha... June 10, 2026 6:00 AM Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Activity in Developer

What will be the impact if SLA duration is changed in the existing SLA?

We have a requirement to change the duration of an existing SLA. While reviewing the documentation, I found recommendations to create a new SLA and use conditions so that the new SLA applies from the effective date onward, while the existing SLA cont...

  • Question

Deleted view is still appearing in views table

We have created a custom view but as we do not need it again, I have tried deleting the record from views table, but after some time the view is again visible in the views table. I have deleted the related view rules as well.What is the reason behind...

  • Question

Creating a Custom Skill with Now Assist Skill Kit - Part 2

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). This is the second post in a series where I share practical insights from a CMA’s perspective and show how to build a custom skill that suggests a category based on an incident's short ...

  • blog

AWA Issue - case assignment

Hi Community,I have configured Advanced Work Assignment (AWA) with strict skill-based routing for the queue Carrier SEA cases. The setup is based on the following conditions:HR Service: OnboardingHR Subservice: New Hire/RehireRequested Country Code: ...

  • Question

Inbound action for In-Reply-To header

I have a requirement that if any user sends an email to servicenow in csm it should create a case. If someother team member also reply/forward the same email to servicenow, it should again create a new case. when first time email comes it create a ca...

  • Question

Add Resolution SLA time in portal

Hi again,Thank you all for helping me again and again! I have a doubt. I need to add Resolution SLA time remaining in portal after caller and priority. I am not sure of proceeding further. I don't have much of an experience. Can someone provide steps...

  • Question

Link KM articles to Tickets or CI or Locations

We have a user who is asking: "How can I link KM articles to tickets or CI or locations to better improve our knowledge transfer between teams or ourselves?" Does anyone have any suggestions? 

  • Question

Finding Hardcode user approvals for workflow/Flow designer

HiHow can we identify all requests workflows/flows in ServiceNow where the approval user activity has a single hardcoded approver (either a username or sys_id), instead of a dynamic reference?Any script for these? or we should go one by one flow?

  • Question

Credentials multiple attempts invalid

I have an application which uses a jdbc connection to connect to sap hana table for query. Apparently the application sometimes recognizes the credentials and execute the in schedule three tables. One schedule at 6:00 am and two other same time 10:00...

  • Question

IRM Table: Audit Plan

Hi,Hi All,We have IRM Advanced. A business unit has requested to add two selection items to the "Type" field in the Audit Plan form. They want "Internal Control Testing Plan" and "Control Environment Assessment Plan." Technically we can add the field...

  • Question

Error when searching a field table

I am getting a new error stating "Error MessagePart of the query on sys_user has been ignored because of insufficient access for 'query_match' operation on sys_user.active". I am able to find the access control that is being referenced (though there ...

  • Question
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