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09-18-2023 06:39 AM - edited 09-18-2023 06:39 AM
Hi all,
I have a dashboard that shows to users on a report list on a dashboard the message :
"Access to the content denied based on report_view ACLs"
Well, this report reads from a database view. I create a new report_view ACL for each table that belongs to this database_view.
Now seems that is loading but after 30 secord shows me a message that says:
"Widget cancelled - maximum execution time exceeded"
¿anyone can said me if i forguet any or somethins?
Seems that in past, user can access without problem of widget load time.
I open with admin user and loads correctly the 5k records.
Regards
Solved! Go to Solution.

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09-19-2023 07:18 AM
Hi,
We delete user_preferences sort records and now all reports on dashboards loads correctly.
I follow point 2 in this link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793303
Regards.
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09-18-2023 06:44 AM
Hi @Jose MMR,
Check out the below-mentioned knowledge article for a similar problem to yours.
If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.
Regards,
T Mohan.

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09-18-2023 06:47 AM
Hi Mohan
Yes, I try testing with 50 and 70.
Not more tiem, I only want to test it. Higher levels seems me that penalize environment behaviour.
Regards.

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09-19-2023 07:18 AM
Hi,
We delete user_preferences sort records and now all reports on dashboards loads correctly.
I follow point 2 in this link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793303
Regards.