Reporting help determine tickets transferred to another assignment group

[Gemma4]

Hey everyone, 

I need help creating an out of the box report to show the tickets that started with Assignment group A and then transferred to Assignment Group b and all groups sent. Is this possible or is there a way to at least find a list of incidents that started with Assignment group A and then transferred to another group? 

Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @Gemma4 

Yes, you need to create the metrics and then from metric create DB view to create a report. OOTB few metric available

[Dr Atul G- LNG · Accepted solution]

Hi @Gemma4 

Yes, you need to create the metrics and then from metric create DB view to create a report. OOTB few metric available

[Gangadhar Ravi · Accepted solution]

Hi @Gemma4 you can use metric definition please check below. Please mark my answer correct and helpful if this works for you.

https://www.servicenow.com/community/developer-forum/how-to-add-metric-capability-for-assignment-gro...

[Gemma4]

Thanks everyone!