Has anyone integrated SN with MS Adaptive Cards?

[Austen Harriso2]

Current investigating the possibilities for an integration between ServiceNow and Microsoft's Adaptive Cards. Checking to see if anyone has any experience with either sending an Adaptive Card JSON body from ServiceNow to any target application (specifically hoping for experience with Outlook here) or in rendering cards in the platform. 

I'd appreciate any info on the topic. Let me know if you've implemented this feature or if you scoped the feature and were unable to implement.

Thank you!

[Steve Kelly]

I'd also love to hear any information on this, or if you have made any progress. I see Madrid has a plugin for Outlook Actionable Messages which is exciting. 

Thanks,

Steve

[brianmelvin]

I activated the Outlook Actionable Messages plugin (com.sn_ms_oam) plugin in one of our sub-prod instances and added the mail script ${mail_script:include_approval_actionable}) to our Catalog Approval email, however the supposed interactive approval interface doesn't render in Outlook.


Looking at the source of the email in Outlook, I can see a script tag containing a JSON object for the Adaptive Card, but yet it doesn't render.

<script>{"$schema":"http://adaptivecards.io/schemas/adaptive-card.json","type":"AdaptiveCard","version":"1.0"

I've engaged our email team to research if this functionality needs to be explicitly enabled in our environment and will update back here if I find a solution.

[Steve Kelly]

Let me know what you find! Do you use a non-ServiceNow email address in sub-production? We do, and I saw this note in the documentation about having to register your email with Microsoft:

"Actionable messages are supported only for emails sent from the @service-now.com email address. If you are sending an email from a customized email address, you should register as a new service in the Microsoft website setting the scope as Organization. Specify the provider ID value in the sn_ms_oam.outlookactionable.originator property."

I did try to test this in my personal developer instance, but it didn't seem to work. I haven't gotten around to spending more time troubleshooting. 

[Steve Kelly]

FYI - I got this working in our sub-prod instance. It did not work with the default provider ID that is set on the system property when the plugin is activated. I had to update the system property to our organizational one after registering it, and then I changed the From address on the notification to be one of our organizational email accounts. Worked first time.

Now, the fact that we cannot customize the adaptive card at all sucks. It is linking to the traditional UI approval record and we would like to change that to the Service Portal...