Can anyone explain to me, why I can't have a condition for Updated by is same as Incident Impact User? How can I get it listed in the drop down field?
Thanks in advance!
Hi,
If you mean the Caller field (which you may have renamed to "Impact User"), that's because the sys_updated_by field is actually string and consists of the user's User ID (user_name). Certain initial selections, like updated by, limit the selections on the other end.
You can do the reverse though so:
Please mark reply as Helpful/Correct, if applicable. Thanks!
Hi,
If you mean the Caller field (which you may have renamed to "Impact User"), that's because the sys_updated_by field is actually string and consists of the user's User ID (user_name). Certain initial selections, like updated by, limit the selections on the other end.
You can do the reverse though so:
Please mark reply as Helpful/Correct, if applicable. Thanks!
