Reports in dashboards are not showing the data

Arundhati · ‎08-15-2024

Hello Team,

Above is the dashboard we have and unfortunately the reports are showing no data to display and when I open the report its working fine, can someone please help me with this issue

Dr Atul G- LNG · ‎08-15-2024

Hi @Arundhati

Have you shared that report with any user or group or any role based? If not share like this, then your report will be visible on Dashboard. Only one sharing option is allowed per report. For example, it is not possible to share with Everyone based on a role and also share with specific users.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎08-15-2024

Hi @Arundhati

Is the data available in report as per above query like Incident - Last month?

Is this issue with one user or for all?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Arundhati · ‎08-15-2024

Yes, now also if I open the report the data is there but not populated in dashboard

This issue is for all users even if user has the role ITIL

Dr Atul G- LNG · ‎08-15-2024

Hi @Arundhati

Have you shared that report with any user or group or any role based? If not share like this, then your report will be visible on Dashboard. Only one sharing option is allowed per report. For example, it is not possible to share with Everyone based on a role and also share with specific users.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

BiancaK · ‎08-15-2024

Hi

Is the report Published?

See if the below ServiceNow kb_article can assist you:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0736982