Reposition the Knowledge menu item on Esc Portal

Pratiksha KC
Tera Guru

I want to reposition the Knowledge menu item to the left corner of the Employee Center portal's bar. It can be positioned below Tours as marked in below screenshot. 

 

PratikshaKC_0-1750331567574.png

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Pratiksha KC 

Knowledge is applicable across all taxonomies, and it is not a taxonomy itself. Therefore, it cannot be added to the mega menu structure. It is more aligned with educational content, and users can access it primarily through the search bar.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hi @Dr Atul G- LNG 

 

I completely understand that Knowledge is not part of the taxonomy or mega menu structure. However, my requirement is not to add it into a taxonomy — I just want to reposition the existing Knowledge link that appears on the left side of the header (next to Finance) to the right side (On grey line of menu as shown in attached Scrennshot) in the Employee Center portal's header bar.
Since it already exists in the header, is there a way to simply shift its placement within the existing header layout and can you gave me steps to reposition the menu. 

 

 

Hi @Pratiksha KC 

Thanks for the update. Could you please confirm whether your client is using the FSO product or has activated the Finance taxonomy? The items appearing here are part of the taxonomy. You may also want to check the Mega Menu configuration."

 

 

https://www.servicenow.com/community/employee-center-articles/employee-center-s-mega-menu-configurat...

 

https://www.servicenow.com/community/employee-center-forum/how-to-customize-mega-menu-in-employee-ce...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG 

I'm new to service portal module. 

As per mu knowledge we have Employee center menu - 

PratikshaKC_0-1750428485468.png

 

In that we have menu items - knowledge

PratikshaKC_1-1750428508942.png

 

PratikshaKC_2-1750428534944.png