Reposition the Knowledge menu item on Esc Portal
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06-19-2025 04:18 AM - edited 06-20-2025 03:45 AM
I want to reposition the Knowledge menu item to the left corner of the Employee Center portal's bar. It can be positioned below Tours as marked in below screenshot.
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06-19-2025 04:23 AM
Knowledge is applicable across all taxonomies, and it is not a taxonomy itself. Therefore, it cannot be added to the mega menu structure. It is more aligned with educational content, and users can access it primarily through the search bar.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-20-2025 03:48 AM
I completely understand that Knowledge is not part of the taxonomy or mega menu structure. However, my requirement is not to add it into a taxonomy — I just want to reposition the existing Knowledge link that appears on the left side of the header (next to Finance) to the right side (On grey line of menu as shown in attached Scrennshot) in the Employee Center portal's header bar.
Since it already exists in the header, is there a way to simply shift its placement within the existing header layout and can you gave me steps to reposition the menu.
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06-20-2025 03:57 AM
Thanks for the update. Could you please confirm whether your client is using the FSO product or has activated the Finance taxonomy? The items appearing here are part of the taxonomy. You may also want to check the Mega Menu configuration."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-20-2025 07:09 AM
I'm new to service portal module.
As per mu knowledge we have Employee center menu -
In that we have menu items - knowledge