Request item, Flow designer stages not showing

Sitrix
Tera Guru

TLDR; How can I ensure stages set on the sc_req_item show in list view, despite using flow? 

 

Hello good people 🙂 I'm having issues while converting from workflow to flow.

As it is now (using workflow), whenever the request item is created it will have stage "request_approved" to begin with. This shows correctly in the list view - all is good.

find_real_file.png

When switching to flow however, this does not happen. The flow has 4 stages set (in the dot menu -> stages, including "request_approved"), all set to always show. Two of these are used within the flow, both display fine in the list view, request_approved does not.

 

find_real_file.png

 

From what I can read, workflows use the sc_req_Item's stages where as the flow use its own. So, if the list view only looks at the flow - how can I ensure that it displays the current value set on the request item as well?

Hope this makes sense 😄

 

- Cheers

1 ACCEPTED SOLUTION

Hi, the multiple task issue is a documented problem. It is caused by a business rule being triggered multiple times. You should be able to resolve it by adding a short timer where applicable to your flow. More info here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963931

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7 REPLIES 7

Sitrix
Tera Guru

Thanks the both of you, and sorry for the late reply 🙂

 

The issue is that request_approved is set outside the flow script. I've tested running two stages after eachother (request_approved and then delivered), using a log action for separation (can't run two stages next to eachother right?).

find_real_file.png

 

This kinda works, request approved goes to green and the list view moves on the delivered but it seems to generate a massive amount of sc tasks (10 instead of 1) - I have no idea why.

Hi, the multiple task issue is a documented problem. It is caused by a business rule being triggered multiple times. You should be able to resolve it by adding a short timer where applicable to your flow. More info here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963931

I see. Seems like the way to do it then, thanks a lot for help - both of you.

 

- Cheers 🙂