Request item, Flow designer stages not showing

[Sitrix]

TLDR; How can I ensure stages set on the sc_req_item show in list view, despite using flow? 

Hello good people 🙂 I'm having issues while converting from workflow to flow.

As it is now (using workflow), whenever the request item is created it will have stage "request_approved" to begin with. This shows correctly in the list view - all is good.

When switching to flow however, this does not happen. The flow has 4 stages set (in the dot menu -> stages, including "request_approved"), all set to always show. Two of these are used within the flow, both display fine in the list view, request_approved does not.

From what I can read, workflows use the sc_req_Item's stages where as the flow use its own. So, if the list view only looks at the flow - how can I ensure that it displays the current value set on the request item as well?

Hope this makes sense 😄

- Cheers

[Geoff_T]

Hi,

Can you share a screen shot of your flow?

Geoff

[Sitrix]

Hi Geoff,

Its a pretty standard flow, triggering on service catalog with a few create catalog task, if branches and stages (two stages are used through its lifecycle).

It starts with a create catalog task on which it will wait.

[Geoff_T]

Hey,

For our catalog flows that have no approval we update the sc_req_item record to 'approved' like in the screen shot below:

Can you try this on your flow and re-test?

Geoff

[shloke04]

Hi,

Please refer the below KB article from ServiceNow which talks on the resolution for the issue you are facing:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785043

https://community.servicenow.com/community?id=community_question&sys_id=2662699cdb888c902be0a851ca961916

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,

Shloke