Request Item state not changing to Closed Cancelled

[ShrutiC]

I have created a Business rule for Cancelling RITM if Request is Cancelled. The RITM state is changing to Closed Completed/Closed Incomplete automatically instead of Closed Cancelled. 

I am not sure why this is happening. Please guide me with this.

[Mark Manders]

There probably is other (OOB) logic on place that handles this. Check on all logic that updates the RITM. It could very well be that the 'stage' is being set by canceling the Request and that triggers the 'closed complete'

[Shruti Chelimel]

hello @Mark Manders 

Thank you for your reply.

I have tried by deactivating OOB Business rule. But still i am not able to update the RITM request state to closed cancelled. 

[Community Alums]

If it's specific to certain catalog items check if it's being set in the workflow editor or flow designer 

You can also run the script debugger against the business rule and set a break point to see where the state is getting incorrectly set

[Shruti Chelimel]

Hi @Community Alums ,

Thank you for the reply.

It is not specific to any item.

It is a general requirement to Cancel the RITM state when its Request is closed cancelled.

Please let me know if you have any information on this.