Request redirect to a custom page - Service Portal

[Bogdan18]

Hi guys,

I would like to have a redirect for a specific catalog item so that after Order Now is clicked the user is being taken to a custom page I created. So, instead of being taken to the  "id=sc_request&is_new_order=true&table=sc_request&sys_id....." page I would like to be able to redirect to another page.

This is working great for record producers because you can simply put producer.portal_redirect = "<URL here>"; in the Script section of the producer but for requests I think it must be done in the SC Catalog Item widget.

I cloned the widget and played around with the Client  Controller function  handleRedirect() but nothing seems to work. Any ideas why? Or if I am at least on the right track here? I know this must be a simple change in the widget but nothing I tried so far seems to do the trick.

It must be the handleRedirect() function that is taking care of the after submission part because if I comment it out the submission doesn't work anymore.

Many thanks in advance for any ideas and replies.

Thanks,

Bogdan

[Dana2]

Hi,

I am also interested in this, please.

Thanks

[Bogdan18]

HI Dana,

I already replied to kkirshman. Please have a look there and if you need more info let me know.

Thanks,

Bogdan

[Dana2]

Hi Bogdan,

It took a while before my earlier message was approved.

I have a sys property in place for bypassing the Order confirmation. What I need to understand is where can I modify my code to redirect to the incident/request created after form submission. I already tried altering the handleRedirect function with no result. Nothing seems to affect the current redirect, which is back to the form. Cloning and changing the sc-checkout widget seems unnecessary work. I work on Kingston.

Any suggestion will be greatly appreciated.

Regards,

Dana

[Bogdan18 · Accepted solution]

Hi Dana,

Yes, you are right. I didn't clone the sc_checkout widget either.

In the SC Catalog widget in the function handleRedirect() function I changed the following lines.

1. var page = table == 'ticket' ? 'copy_of_sc_request' : 'sc_request';//copy_of_sc_request is my custom page to which the submission redirects

2. $window.location.href = spUtil.format(c.options.url, {page: 'copy_of_sc_request', table:'sc_request', sys_id: sys_id}); // same here as I have 1 record producer and 1 catalog item in my portal, so I need the redirect to go to copy_of_sc_request page in both situations.

Hope this helps,

Bogdan

[Dana2]

Hi Bogdan,

Thanks for the quick reply.

This is what I was missing: hard coding the page name when creating the url. This worked perfectly!

Thanks,

Dana