Requested URI does not represent any resource: <URI string>: no thrown error

[Girish Galla]

I've been given a task to deal with a lot of error logs being generated. I need to locate these errors and stop them from being logged.

The logs are coming from "com.glide.ui.ServletErrorListener" and the message says "Requested URI does not represent any resource: /now/uxframework/user_override/shortcut: no thrown error."

How can I find where this issue is happening?

ref:

[RichardSaunders]

I have the same question! We are getting around 7k of these errors daily. 

Requested URI does not represent any resource: /now/uxframework/user_override/shortcut: no thrown error

[Girish Galla]

After extensive debugging, I discovered that the issue is caused by an API call named "shortcut" from the file "uxasset/externals/ais-sn-components/index.jsdbx?sysparm_use_cache_buster=true&uxpcb=xxxxxxxxxxxxx." This problem occurs whenever a user opens a UI page. You can verify this by right-clicking on the browser page, selecting "Inspect," and navigating to the "Console" tab. There, you'll see an error message: "https://<company url>/api/now/uxframework/user_override/shortcut 400 (Bad Request)." Additionally, in the "Network" tab, there is a service called "shortcut" that shows a red 400 status code. This issue is related to code provided by ServiceNow, and it has been resolved in Yokohama Patch 5. If the instance is upgraded to Yokohama Patch 5 or later, the problem will be fixed.

[Bhuvan]

@Girish Galla @RichardSaunders 

Check the REST APIs configured and resolve the issue. Refer below link for troubleshooting,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863480

Thanks,

Bhuvan

[Girish Galla · Accepted solution]

After extensive debugging, I discovered that the issue is caused by an API call named "shortcut" from the file "uxasset/externals/ais-sn-components/index.jsdbx?sysparm_use_cache_buster=true&uxpcb=xxxxxxxxxxxxx." This problem occurs whenever a user opens a UI page. You can verify this by right-clicking on the browser page, selecting "Inspect," and navigating to the "Console" tab. There, you'll see an error message: "https://<company url>/api/now/uxframework/user_override/shortcut 400 (Bad Request)." Additionally, in the "Network" tab, there is a service called "shortcut" that shows a red 400 status code. This issue is related to code provided by ServiceNow, and it has been resolved in Yokohama Patch 5. If the instance is upgraded to Yokohama Patch 5 or later, the problem will be fixed.