Requested URI does not represent any resource: <URI string>: no thrown error

Girish Galla · ‎08-04-2025

I've been given a task to deal with a lot of error logs being generated. I need to locate these errors and stop them from being logged.

The logs are coming from "com.glide.ui.ServletErrorListener" and the message says "Requested URI does not represent any resource: /now/uxframework/user_override/shortcut: no thrown error."

How can I find where this issue is happening?

ref:

Girish Galla · ‎09-12-2025

After extensive debugging, I discovered that the issue is caused by an API call named "shortcut" from the file "uxasset/externals/ais-sn-components/index.jsdbx?sysparm_use_cache_buster=true&uxpcb=xxxxxxxxxxxxx." This problem occurs whenever a user opens a UI page. You can verify this by right-clicking on the browser page, selecting "Inspect," and navigating to the "Console" tab. There, you'll see an error message: "https://<company url>/api/now/uxframework/user_override/shortcut 400 (Bad Request)." Additionally, in the "Network" tab, there is a service called "shortcut" that shows a red 400 status code. This issue is related to code provided by ServiceNow, and it has been resolved in Yokohama Patch 5. If the instance is upgraded to Yokohama Patch 5 or later, the problem will be fixed.

View solution in original post

Girish Galla · ‎09-12-2025

-