Requestor for not populating correctly using sn_sc.CartJS();

[nirmal12720]

var cart = new sn_sc.CartJS();

cart.setRequestedFor("ghjgjkgjgh68768768");

Requestor for not populating correctly in Requestor for field in Request using the above script.

Can anyone help me out !!

[Omkar Mone]

That does not seem to be the sysid of user, can you make sure you add a valid sysid and confirm?

 Please check the below image and this link - https://developer.servicenow.com/dev.do#!/reference/api/xanadu/server/sn_sc-namespace/c_CartJSScoped...

[Ankur Bawiskar]

@nirmal12720 

Script shared by you should work provided you give correct user sysId

The user should be active in sys_user

Can you try that and share the update again?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nirmal12720]

@Ankur Bawiskar @Omkar Mone ,

I just post that sys_id for a example, In real time, I mapped the correct sys_id.

[Ankur Bawiskar]

@nirmal12720 

Is that user active and not locked out?

Can you share complete script?

If that doesn't work then you can update the requested_for field on RITM once cart is submitted via script.

You can get the JSON response, parse it and get RITM and update the requested_for field on RITM via GlideRecord

If my response helped please mark it correct and close the thread so that it benefits future readers.