Requests creating a case from CSM portal

[Luke James]

Hi All, 

I have a requirement where using CSM and requests integration, instead of when a user creating a request from the CSM portal and it creating the ootb case type, I need it to create a custom case type that I have created. How can I do this? 

Kind Regards, 

Luke

[Kieran Anson]

Yeah I just added the order column to the list view. Honestly not sure why it's not there OOB when it's critical for the whole extension functionality ha!

[Luke James]

Amazing, thanks very much @Kieran Anson . I just tried all of that, but now I get this error message when the form is submitted "

Sorry, either the data doesn't exist or you don't have access" 

[Kieran Anson]

Is this on the CSM portal? What's the URL once you've submitted the request? It should have two query parameters, one being "sys_id" and another being "table". I'm wondering if the CSM wrapper widget is still setting the table to the base table, rather than your custom one....that or it's failing to redirect. 

If you can let me know on the above. I'll have a bit of time this afternoon and I can try recreating what you're trying to achieve 

[Luke James]

Thanks @Kieran Anson I'm getting this URL csm?id=ticket&is_new_order=true&table=sc_request&sys_id=d8f8e59c3b2a0a105520d04a85e45a1c

[Luke James]

@Kieran Anson I'm just wondering if this all needs to be dealt with via a service definition and connected to the catalog items?