Requests: Line Manager Approval

[Anita12]

Hi

I'm new to scripting in ServiceNow but not new to ServiceNow as a product.

I want to introduce a Line Manager approval via email for all new Hardware and Software requests.

The Line Manager name entry is on an Order Guide we have as a variable.  The variable is in a set and is global and cascaded.  

I understand that I should be able to use the code in my workflow:

answer = [];

answer.push(current.variables.manager.sys_id);

answer.push(current.variables.div_dir.sys_id);

However this doesn't seem to work for me.....  Can someone offer me some advice where I might be going wrong.  We are on version Kingston.

Thanks in advance

Anita

[Anita12]

My workflow runs now 🙂  in the log I have the following:

org.mozilla.javascript.EcmaError: "linemanager_approval_sw" is not defined.
Caused by error in <refname> at line 2

So my script uses the sc_request table.  How would I get the variable in to sc_request from an Order Guide.

Thanks

Anita

[Ashutosh Munot1]

HI,

You have to query ritm attached to that REQ and then get the variable value from that ritm ticket and pass it to answer.push

reference script:

var mngr;

var gr = new GlideRecord('sc_req_item');

gr.addQuery('request',current.sys_id);

gr.query();

if(gr.next())

{

mngr = gr.variables.variable_name;

}

answer.push(mngr);

Thanks,
Ashutosh

[Harsh Vardhan]

kindly refer the thread below. this will help you.

https://community.servicenow.com/community?id=community_question&sys_id=f953c325dbd8dbc01dcaf3231f96...

[Anita12]

I just seem to get the error org.mozilla.javascript.EcmaError: Cannot read property "manager" from undefined.  

[Harsh Vardhan]

what exactly have your written?

can you share the screenshot?