Requests: Line Manager Approval

[Anita12]

Hi

I'm new to scripting in ServiceNow but not new to ServiceNow as a product.

I want to introduce a Line Manager approval via email for all new Hardware and Software requests.

The Line Manager name entry is on an Order Guide we have as a variable.  The variable is in a set and is global and cascaded.  

I understand that I should be able to use the code in my workflow:

answer = [];

answer.push(current.variables.manager.sys_id);

answer.push(current.variables.div_dir.sys_id);

However this doesn't seem to work for me.....  Can someone offer me some advice where I might be going wrong.  We are on version Kingston.

Thanks in advance

Anita

[Anita12]

Error resolved.

Here is my code, however now it seems to skip the approval......

var user_linemanager;

var gr=new GlideRecord('sc_req_item');

gr. addQuery('request', current);

gr.query();

if(gr.next()){

user_linemanager=gr.variables.linemanager_approval_sw;

}

[Carl Fransen1 · Accepted solution]

We are using workflow to manage all our approvals - including line manager (which we get from the user record) and other ones as needed - these values are all placed into variables.

Inside the workflow I use the 'Approval User' activity - and inside the activity I have checked 'advanced' and enter the below in the 'Additional Approvers Script':

answer = [];
answer.push(current.variables.u_line_manager);

Note: 'u_line_manager' is my variable name.

This works for all my approvals.

We are on Jakarta, so I haven't moved any of these to the 'flow designer' as yet.

Hope this helps.

Carl.

[Anita12]

Thanks Carl.  This pretty much resolved my query.  I had to write some other script around this but I'm now working and Live 🙂