Required Cause field in closure information when closing a case.

Krishna142
Tera Contributor

‎11-21-2023 01:06 AM

I need the 'cause field' only when the state is closed, not when the state is open ,resolved?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-21-2023 01:36 AM

Hi @Krishna142 

 

is this field already exit in table? If yes, then create a UI policy

State = Close

UI Action: Cause Field Mandatory or as per requirement.

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