Required Roles - What is the best way to find what requires each role?
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03-31-2023 12:15 PM
I need to provide a list of impacts for not using an OOB role, itil in this case. What is the easiest way to demonstrate where this role is used?
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03-31-2023 12:22 PM
Query the 'sys_group_has_role' and/or the 'sys_user_has_role' tables. there is also the 'sys_user_role_contains' table. Query for role = 'itil'.
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03-31-2023 07:21 PM
Thanks for the thought. I'm looking beyond users and groups though.
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03-31-2023 02:12 PM
Hi @MGanon
The content available on ServiceNow Product documentation might help to demonstrate where the
required roles are used
If my response helped please mark it correct and close the thread so that it benefits future readers.
Surya
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03-31-2023 07:22 PM
Thanks for the idea. I am looking for more detail across the platform.
