Reset Workflow with a UI Action

dianemiro · ‎05-15-2017

Hi All,

Anyone who has an idea how to reset or restart a workflow with a UI Action? Basically, I have my UI Action made and here is my configuration:

With this script:

function back2Draft() {
   //Set the 'State' values to 'Review', and display mandatory fields
   g_form.setValue('state',1);
   //Call the UI Action and skip the 'onclick' function
   gsftSubmit(null, g_form.getFormElement(), 'demand.back2Draft'); //MUST call the 'Action name' set in this UI Action
}
if (typeof window == 'undefined')
   ServerBack2Draft();
function ServerBack2Draft() {
   var objctask = new GlideRecord("change_task");
   objctask.addQuery('u_demand',current.sys_id);
   objctask.query();
   while(objctask.next()){
   objctask.state = 7;
   objctask.update();
   new WorkflowApprovalUtils().cancelAll(current, comment);
   new Workflow().restartWorkflow(current,false);
   current.state = 1;
   current.update();
   action.setRedirectURL(current);
   }
}

The Demand State is not changing and the Change Tasks only Closed Skipped the 1st task.

Many thanks!

preddy · ‎05-23-2017

Hi Diane,

Can you see the below code I was updated and added the code to delete task.

cancelWorkflow();

deleteTasks();

current.state = 6;

gs.addInfoMessage('Change ' + current.number + ' has been reset. Any open tasks have been cancelled and the Change will need to go through the Approval process again, if required.');

current.update();

function cancelWorkflow(){

new WorkflowApprovalUtils().cancelAll(current,'Workflow has been restarted, new approval will be needed.');

var wf = new Workflow();

wf.deleteWorkflow(current);

}

function deleteTasks(){

// Delete any running change tasks

var cTask = new GlideRecord('change_task');

cTask.addQuery('change_request',current.sys_id);

cTask.query();

while (cTask.next()){

cTask.deleteRecord();

}

Please let me know if my comment was helpful and mark it accordingly (like, helpful, correct) so that others can be helped.

View solution in original post

snehabinani26 · ‎05-15-2017

Hi Diane,

See if these links helps you.

Restart Workflow in requested item by UI action

Restart / Reset Request Workflow

Restart CHG Workflow with UI Action

anjalichoudhary · ‎05-15-2017

Hi Diane,

This below link will help you to find the exact code to restart workflow in UI Action:

Restart Workflow in requested item by UI action

Hope it helps!!

Regards,

Anjali

preddy · ‎05-15-2017

Hi Diane,

The below code is helpful for you to restart your workflow. AT that point first you have to cancel your running workflow and again you need to restart.

cancelWorkflow();

function cancelWorkflow(){

// Cancel running workflows.

new WorkflowApprovalUtils().cancelAll(current,'Workflow has been restarted, new approval will be needed.');

var wf = new Workflow();

wf.deleteWorkflow(current);

}

Please let me know if my comment was helpful and mark it accordingly (like, helpful, correct) so that others can be helped.

dianemiro · ‎05-22-2017

Hi All,

Still no progress about in resolving this issue. Do you have an idea on how can I restart the workflow and erase or remove all tasks related to it?

Many thanks!!!