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04-05-2016 10:07 AM
Hi - we've upgraded to Geneva and I"m attempting to update the company banner.
I've used GIMP to make the background transparent and to scale the image accordingly.
However, upon upload, ServiceNow is minimizing the size. I don't remember having this happen before...
Any suggestions? Thanks (This is a domain separated environment; but that shouldn't matter)
Solved! Go to Solution.
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04-07-2016 08:17 AM
Per ServiceNow:
Solution Proposed: UI16 holds a banner image of 212x32. Anything larger than this is resized by default. As stated in PRB664311, this is by design and will not convert to any other size.
The default banner for OOB instances using UI16 is a png file which is 910x100 which resizes to 212x32 px when used as a banner/logo. You can access the original banner for UI16 below:
https://remoteitmgmtbu.service-now.com/images/logos/logo_service-now_light.png
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04-07-2016 08:17 AM
Per ServiceNow:
Solution Proposed: UI16 holds a banner image of 212x32. Anything larger than this is resized by default. As stated in PRB664311, this is by design and will not convert to any other size.
The default banner for OOB instances using UI16 is a png file which is 910x100 which resizes to 212x32 px when used as a banner/logo. You can access the original banner for UI16 below:
https://remoteitmgmtbu.service-now.com/images/logos/logo_service-now_light.png
