Resolve button popup

[mohd_ansari03]

Hi Experts,

On the SOW view of the incident form when click on the Resolve button, it opens the popup dialog to select resolution code and resolution notes. Do any one know how servicenow opens up this popup? I opened the UI actions list and found resolve UI action for incident form there but the script and the workspace client script doesn't has any code which opens the popup. So, I am not able to understand how does this happen. It will be really helpful if anyone can provide information on this.

Thanks

[Gustav Aldenbra · Accepted solution]

HI @mohd_ansari03 

There is a Action Assignment in table sys_declarative_action_assignment that is used to open the resolve modal. if you look at the Sow Actions for incident table in sys_ux_form_action_layout and there you have all the form action. You will find the resolve record and can navigate to the referenced records that are beeing used.