Resolve choice/button missing on HR case form

[Snow-Man]

Hello Everyone, 

I am new to HRSD and noticed that we don't have a state as resolved or a UI action, am I missing something? 

I have a client need which says that to have a button as resolve HR cases and then automatically close complete the case after 3 days once it is resolved. How should I move forward with it?

let me attach an SS for the case form with State options 🙂

Thank you everyone for your time,

SnowyMan

[Sid_Takali]

Hi @Snow-Man 

1. Add a new choice for Resolve state in State field. Refer this thread https://www.servicenow.com/community/developer-forum/need-to-add-another-choice-in-the-state-field-i.... 

2. Create below like Ui Action on HR case table 

[Satishkumar B]

@Snow-Man you can use the approached share by @Sid_Takali . that should work for you. just add action.setRedirectURL(current); which would Redirect back to the current record

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[Sandeep Rajput]

@Snow-Man HR Cases follow a different state transition than that of an incident or a problem. Instead of adding a resolve state on HR Case form, I recommend you to educate your customer about the states on HR Case form. Here are the details on HR Case states.

Reference: https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...

By adding a new state you will not only change the OOTB HR process, but would also break the existing state flows on HR Case. To fix them, you will need to add your new state in the state flow and further handle the transition of the new state.

Hope this help.

[Snow-Man]

Hi Sandeep, do we really have any state flows by default for HRSD because right now, If I am moving to state cancelled and saving the form, I am able to move it back to ready state. (similarly from closed complete, close incomplete ---- back to ready). How can I fix this? I felt we dont have any state flow by default working on hrsd. maybe, I am wrong..