REST API Request for Catalog Item

[snowblind]

Hi,

How do I submit a request for a catalog item via REST?  Here's why I tried:

$> curl -v -u 'snowid:snowpass' --header "Content-Type: application/json" --request POST --data-binary @Internal-SSL-Certificate-Request.json https://company.service-now.com/api/sn_sc/servicecatalog/items/cdf6d374c3d0fd90cc253bee05013113/submit_producer

That yields:

{"error":{"message":"Record Producer does not exists","detail":""},"status":"failure"}

[snowblind]

Those are the steps I followed.  I provided the catalog item sys_id, not the record producer sys_id.

[Amit Verma]

Hi @snowblind

Can you try calling this API from the ServiceNow REST API explorer itself instead of Curl ? Also, in the REST API explorer, please try to get your catalog item first using the Specific Catalog Item API which is available on endpoint 

https://yourinstance.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}

This is just to ensure that your are targeting the right catalog item.

Thanks & Regards

Amit Verma

[snowblind · Accepted solution]

That endpoint works fine with a GET, both with the GUI and curl.  That's how I know my credentials are okay.

The issue turns out to be that I should be using a different endpoint than the docs and GUI suggest.  For the record, this is how to order a catalog item with curl:

curl -v -u 'id:pass' --header "Content-Type: application/json" --request POST --data-binary @Internal-SSL-Certificate-Request.json 

'https://pruit02dev.service-now.com/api/sn_sc/v1/servicecatalog/items/(sys_id)/order_now'

[Tai Vu]

Hi @snowblind 

There's a couple of things you can double-check.

1. Verify this sys_id "cdf6d374c3d0fd90cc253bee05013113" exist in the Record Producer [sc_cat_item_producer] table.

2. Validate the Authenticated user has access to the Record Producer.

URL: https://<instance_name>/sc_cat_item_producer.do?sys_id=cdf6d374c3d0fd90cc253bee05013113

Ref: KB0693396 - Non Admin users can not submit Incident through record producer. Screen shows Submitting...

3. Use REST API Explorer in ServiceNow and verify if you're able to submit it there.

Cheers,

Tai Vu