REST API user roles

[Panagiotis Kons]

Hello,

I have created a new user in order to access the table API using REST calls. However I am not able to get any results, I can authenticate properly but the results returned are always empty (no results). If I add the user to group "Administrator" then everything is working fine, I can load the results with no problem. However this seems a bit too much. What are the roles/groups I need to assign to the user in order to be able to properly access the REST API?

I have Currently given the user the following roles:

rest_api_explorer

rest_service

web_service_admin

What else do I need to add?

Regards

Panos

[Dr Atul G- LNG]

Hi @Panagiotis Kons 

1st role is good, try to give ITIL role too and check . Also check is any ACL

In addition to user authentication, each REST endpoint can have different requirements for the roles required to access the endpoint. Some require the admin role and others require API specific roles. Role requirements are specified in the access control list (ACL) associated with the REST API/endpoint.

However I am not able to get any results, I can authenticate properly but the results returned are always empty (no results)

Atul: How you are testing. 

[Panagiotis Kons]

Hello Kilo,

thank you for your prompt reply. However I tried both itil and itil_admin roles, they don't make any difference. I am testing using Postman, passing the username and password with basic authentication. I can connect fine, I get back the results but they are empty.

{
	"result": []
}

I am going to look at the ACLs for the specific table next. Meanwhile if you have any more thoughts please let me know.

Regards

Panos

[Dr Atul G- LNG · Accepted solution]

Hi @Panagiotis Kons 

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596738

[Panagiotis Kons]

Thank you, it was an ACL issue indeed.

Regards

Panos