REST Message - 401 - Invalid username/password combo

[Thiagofmeira]

Hi all,

I found many topics about this problem here in the community, but none helps me.

 I have to create an integration and the GET, DELETE and POST method works, but when I use the PUT method to edit some users, I get an error. I got to execute the integration in many applications and other systems but only in servicenow it is not working.

I'm getting the following error

Method failed: (/ocs/v1.php/cloud/users/Thiago2) with code: 401 - Invalid user name / password

The user is the same user used on other methods and is working

I've already tried using authentication through a header with a base64 key

I've already passed the parameters directly in the endpoint or in the content field

I've tried different content types

I always get the same error.

Does anyone have a clue about what could be causing the error?

Follow below the form:

Thank you

[Greg42]

Try using API Explorer and see if you have the same issue.

[Geetanjali Khy2]

Hello,

Please refer to below KB:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0725785

Let me know if the KB resolves the issue.

Please Mark Correct/Helpful, if it is helpful.

[Abhinay Erra]

That is weird. I have not encountered anything like this before. Go to node log file browser and check the node logs to see if that gives you any clue

[Thiagofmeira]

Hi Abhinay Erra,

I have found nothing there.

This is really weird. I've tried in other instance and I receive exactly the same error.

[Abhinay Erra]

Can you replicate this in your personal developer instance? I can look into it.