Restart New Workflow following activity count exceed

[Sam Ogden]

Hi All,

On our Normal Change we have a ticket that has had its workflow cancelled as it has exceed the activity count.

This count was just set to the default of 100.   We are going to adjust this figure.

For the ticket that had the workflow cancelled how do we get the amended workflow to start on this record?

Has anyone got any example script on how to achieve this?

Thanks

Sam

[Ashutosh Munot1]

Hi Sam,

Do you want to Restart the workflow for Cancelled workflow changes?

Thank you,
Ashutosh

[Sam Ogden]

Not all cancelled workflow changes, just specific tickets.

Currently we just have the 1 ticket we need to get moving again, but would be useful to be able to do this again in the future if needed.

Thanks

[Ashutosh Munot1 · Accepted solution]

Hi,

Did you try this for current workflow.

new Workflow().restartWorkflow(current);

See below thread:

Resuming a Cancelled Workflow

Thank you,

Ashutosh

[Ashutosh Munot1]

See below thread, it will help you:

Restart workflow from UI action?

Thank you,
Ashutosh