Restart Subflow in Main Workflow with UI Action

[Dileep2]

Hi All,

I have 20 sub workflows created for custom application and these workflows called from the Main workflow. With the help of UI Action "Restart Workflow" how to restart the particular sub flow instead of starting the entire workflow.

have created UI Action "Restart Workflow" but it is triggering all the sub workflow approvals but I need only to restart the Sub flow which is stuck.

Please suggest.

Thank you

[Dileep2]

Please see the Script Include called in the above script - PlantTrialGlobalUtils

	wfLog: function (subFlowContexts, terminated) {
		var subFlowsRestartList = [];
		var wfLog = new GlideRecord('wf_log');
		wfLog.addEncodedQuery('context.sys_idIN' + subFlowContexts.join(',') + '^messageLIKE' + terminated);
		wfLog.query();
		while (wfLog.next()) {
			subFlowsRestartList.push(wfLog.context.workflow.toString());
		}

		return subFlowsRestartList.join(',');
	},

[Ravi Gaurav]

Hi @Dileep2 

can you check the below Script :-

(function() {
// Termination state
var terminated = 'terminated';
// List of sub-flows to be checked
var subFlows = ['4688df971b699090cfec0dc2cd4bcb5a'];
var subFlowContexts = [];

// Query to fetch the workflow context for the current record and specific sub-flow(s)
var wfContext = new GlideRecord('wf_context');
wfContext.addEncodedQuery('state!=finished^ORstate=^id=' + current.getUniqueValue() + '^workflow.sys_idIN' + subFlows.join(','));
wfContext.query();

// Collect sub-flow contexts
while (wfContext.next()) {
subFlowContexts.push(wfContext.getUniqueValue());
}

// Assuming global.PlantTrialGlobalUtils().wfLog returns a comma-separated string of sub-flow context IDs
var subFlowLog = new global.PlantTrialGlobalUtils().wfLog(subFlowContexts, terminated);
var subFlowsRestartList = subFlowLog.split(',');

// Iterate through each stuck sub-flow context and restart it
if (subFlowsRestartList.length > 0) {
subFlowsRestartList.forEach(function(subFlowContextId) {
// Cancel the sub-flow
var subFlowContext = new GlideRecord('wf_context');
if (subFlowContext.get(subFlowContextId)) {
// Cancel the sub-flow context
new global.Workflow().cancel(subFlowContext);

// Restart the sub-flow context
new global.Workflow().startFlow(subFlowContext.workflow, current);
}
});
}
})();

[OlaN]

Hi,

Why is the subflow stuck in the first place?

Maybe you should investigate that issue?

Instead of building a custom solution on top of something that isn't working..

[Dileep2]

Hi @OlaN, 

Thanks for your reply!

We are working with ServiceNow team for the issue with stuck sub workflow and still they are checking on the issue. As this issue is happening frequently and to overcome the issues and we have decided to create an UI Action.. 

Users are facing lot of issues because of that we decided to create the ui action.

[Mark Manders]

For starting a subflow you also need to send the input for the subflow from the ui action.

But the fact that your subflow is stuck and it can't be resolved easily, it may be a good thing to go back to the drawing board. It doesn't sound like it's all setup in a way that will give your users confidence in the process.

Starting it again, may also get it stuck again.