Restarting Cancelled Workflows (restartWorkflow())

[ryanschneider]

Can you restart a cancelled workflow?  I have a number of cancelled workflows that need to be restarted but not all of them. All approvals can remain intact for each one I need to restart.  I understand that the function is restartWorkflow(current,boolean) but I am not sure where to run it or how to focus on a specific cancelled workflow.  Any example of how to do this would be very helpful.  Thank you!

[ryanschneider]

I did, yes and that is where some of the confusion for me sets in.

If I want to restart a specific workflow that was cancelled, do I run this in the Scripts - background or do I run it elsewhere?

So to do something like restartWorkflow(<sys_id_of_workflow>, true);?

[SaiRaviKiran Ak]

You can run that in scripts - Background.

[ryanschneider]

One last question:

For the first part of restartWorkflow, what sys_id or data should I put where 'current' should be?  Would it be the sys_id of Workflow Context or choosing a specific activity?  I've tried submitting the specific Workflow Context and the Begin Workflow activity to reset to - but nothing seems to happen.

Thanks for your info so far!

[SaiRaviKiran Ak]

If you are running the script using Business rule then current should refer to the business rule table,Otherwise it should be gliderecord object related to the workflow you want to restart.

[ryanschneider]

So an update - I figured out how to run a script that restarts the workflow but...now it gets stuck.

In the Scripts - Background - I have the following code:

When it runs - it states that the workflow gets restarted and I can confirm when I review that RITM, it shows all pieces as restarted but it hangs at Begin.

I read that is because the source record needs to be updated in order to pass that hurdle.  When I update the RITM and check the workflow - everything still sticks  as "Restarted" and nothing happens.

I tried adding the Boolean 'true' (and 'false') to keep all  approves in place but that doesn't work either.

Please see the ss attachment.  Thoughts?

try

{

var gr = new GlideRecord("sc_req_item");

gr.addQuery("number", "RITMXXXXXX)

gr.setLimit(1);

gr.query();

if(gr.next())

{

new Workflow().restartWorkflow(gr);

}

}catch(e)

{

gs.print(e);

}