Restrict access to a contact on CSM portal for a specific account

[Community Alums]

Hi All,

I’ve been attempting to restrict access to a contact on the CSM portal for a specific account, but I haven’t found a solution yet. I tried to remove the contact from the specific account, but it didn’t allow me to do so because there are tasks associated with that contact. I also tried using the “Restrict Contact Access” feature in Manage Account Access (you can find more details here https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se... ).

However, the above method is not working either. Is there any other way to achieve this?

Thanks in advance for your help

[Mark Manders]

How are you deleting the contact from the account? You need to open use 'edit', not delete.

[Community Alums]

@Mark Manders I haven't got the edit button, but would be very useful to have one, do you know how to add it?

Eventually I sorted as I found the script that was blocking and showing the message and I disabled it. Thanks