Restrict approval comments to be added the change when approve or reject
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‎01-25-2024 12:02 PM
I have a requirement where we would like to stop adding additional comments to change when approval record is approved or rejected. I tried business rule but that did not work. Do any one have any idea how not add comments when approval is rejected or approved or is there a way to hide those ?
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‎01-25-2024 11:09 PM
Is this just about comments from the approval or do you want to stop any communication on the record through comments after it's approved?
Did you try a UI policy (if approval is approved, hide comment field)? That works on my PDI.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎01-26-2024 02:41 AM
Hi @Kachu
Seems 2 things
- 1 change is approved / Rejected which is in sys approval table
-2 Additional comments on Change Request
I guess there is NO OOTB notification goes if change rejected, please check in PDI##
also
A change may need approval from 3 users from1 group, so if 2 approve and last reject
A change may need 3 groups approval in Assess state,
SO we need to think these cases as well.
UI policy I doubt it work, bcz we need to get approval / rejection from approval table and then take action on change.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎01-26-2024 02:46 AM
Hi @Kachu I would suggest to have a ACL on comments field to lock based on your conditions to grant edit access. this would protect both form and ,list edit.
Harish