Restrict approver field in Incident, Service request and release catalog items

Gnana Prasuna 1
Tera Contributor

Hi,

 

Currently I'm facing issue in catalog items. 

I have added approver field in change catalog form using variable set. Same variable set is used for multiple catalog items. And I'm working in domain separation environment.  

Now, I want to display approver field only in change catalog items and hide in remaining catalog items.

Tried with catalog UI Policy and it's only applied to particular catalog item for one domain. But, using one script I want to hide the approver field in remaining multiple catalog items for various domains.

 

Could anyone help me on this...

 

Thanks in advance.

 

Regards,

Gnana

7 REPLIES 7

@Gnana Prasuna 1 

yes please add that logic and script and verify.

I believe I already provided answer to your question and you can enhance it further from here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,

Tried that but it's applying only one domain catalog item.

Regards,

Gnana

@Gnana Prasuna 1 

share the script you tried and what's the expected outcome screenshot

also share script config screenshots

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader