Restrict email client template based on form fields

[Feddy]

Hi Team , 

I have recently enable email client template on kb_knowledge form by adding email client attribute to the table.
I would like to know if we can show email button based on knowledge bases?

For example : I would like to show email button only if the knowledge base or knowledge category is HR.


Any input on this would be much appreciated.


Thanks, 
Fedrick

[Ankur Bawiskar]

Hi,

not possible without using DOM manipulation via onLoad client script

Note: DOM manipulation is not recommended

Regards
Ankur

[Ankur Bawiskar]

@Feddy 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

[Chandu Telu]

Hi Feddy,

As Ankur Bawiskar said OOTB it's not possible  

Check the below link it will help you do it another way

https://community.servicenow.com/community?id=community_question&sys_id=31ac8f301b798810d01143f6fe4bcb41

Mark the answer if correct/helpful , if it helps

Thanks

Chandu Telu

[Chandu Telu]

Hi Feddy,

If issue/requirement is completed Please mark the right as correct so we can close this thread, So it will help others.

Thanks

Chandu Telu