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04-05-2021 04:50 AM
Hi Everyone,
I have a requirement where I need to allow only some third party guests to perform email inbound action. These email ids are not present in the system. How can we achieve this ?
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04-05-2021 04:55 AM
Hi,
You can use email filters to ignore the emails
you can also block it based on the domain
You can also use the condition field in the Inbound email action
Ignore if the email came from gmail.com
email.from.indexOf("@gmail") == -1
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-05-2021 04:55 AM
Hi,
You can use email filters to ignore the emails
you can also block it based on the domain
You can also use the condition field in the Inbound email action
Ignore if the email came from gmail.com
email.from.indexOf("@gmail") == -1
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-05-2021 04:59 AM
Hi Ankur, How do I include them for example accept emails only from gmail. What should be the value then ?
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04-05-2021 05:05 AM
Hi,
then you can use that inside the script and check what is the domain of the incoming email
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-05-2021 05:08 AM