Restrict Inbound email action for specific third party users

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Tapish Sharma
Tera Contributor

‎04-05-2021 04:50 AM

Hi Everyone,

I have a requirement where I need to allow only some third party guests to perform email inbound action. These email ids are not present in the system. How can we achieve this ?

 

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎04-05-2021 04:55 AM

Hi,

You can use email filters to ignore the emails

Email filters

you can also block it based on the domain

Block emails from domains

You can also use the condition field in the Inbound email action

Ignore if the email came from gmail.com

email.from.indexOf("@gmail") == -1

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Tapish Sharma

‎04-05-2021 05:18 AM

Hi,

you can add conditions when it should run as well in that.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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rabindra1
Tera Contributor

‎10-07-2021 08:15 AM

Hi 

you can use the below link.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/task/t_CreateAnEmailFilter.html.

Thanks!,

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Dub Myers
ServiceNow Employee
ServiceNow Employee

‎10-07-2021 09:10 AM

While you can do this with Email Filter or in inbound email action scripting, there is a feature specifically created after Email Filters for this type of use case.

System Address Filters restrict - via allow/deny semantics - which email addresses are allowed to send inbound into the instance, and which addresses are allowed outbound. This method was added to make this common procedure simple, without any scripting.

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