Restrict Knowledge Base Categories on Roles

Henrik Jutterst · ‎06-09-2017

We have just started to add articles in our KB and with that we have created categories. We have the following structure:

ServiceNow > Development

What I'm looking for is so that all articles in Development category only can be read by users in admin role.

How can this be done?

We are using Helsinki

Henrik Jutterst · ‎07-17-2019

Hello!

Unfortunately you can not use User Criteria on Categories for a Knowledge Base in Madrid or any earlier version. What you have to do is to create a separate Knowledge Base and add User Criteria to that one so that only Admin (or who you want in your case) to see the content.

View solution in original post

user11 · ‎07-18-2019

alright i proceed as you sugest.....thanks for the reply...