Restrict switching views

[preethigovi]

Hi Team,

For Non-HR agents, when they search HR case it must land on self service view and that's working fine as per view rule.

But i want to restrict them from switching to other listed views.

i.e, when they try to switch My HR work or any other views it should again revert to self service. Other wise I must remove all the view for them expect self service

Kindly suggest.

Thank You.

[Nasreenfathima]

Hi Preet,

 On load Client script can be written on hr case table ,

   if (!g_user.hasRole(//role which u need to check)) {

 var currView = g_form.getViewName();

if (currView !== 'self_service') {

g_form.setView('self_service');

}}

Hope this would help.

[preethigovi]

Hi @Nasreenfathima , The view is getting set rightly to self service, issue is that i have to remove others views from being visible or restrict switching to other views from self service.

[Nasreenfathima]

Read ACL can be created on HR Case table, with a condition to check if the user is not an HR role.
if (!gs.hasRole(hr role) && current.view !== 'self_service') {

answer = false;

} else {

answer = true;

}

[Mark Manders]

You can remove the role 'view_changer' from their user records.