Restrict Team Virtual Agent Integration usage for Desktop Users.

[Shikha8]

Hello All,

We have recently done Teams Virtual Agent Integrations. We want this should only be visible for Desktop Users not for Mobile users. Is there a way we can restrict it. Thanks.

[cloudops]

Yes, you can restrict the Teams Virtual Agent for Desktop users only by using conditional scripting. Here's a high-level overview of how you can achieve this:

1. Identify the User Agent: ServiceNow can identify the user's device type through the User Agent. You can use the navigator.userAgent property in JavaScript to get the User Agent string.

2. Create a Script Include: Create a Script Include that checks the User Agent string and determines whether the user is on a mobile device or a desktop.

Sample Code:

var CheckDevice = Class.create();
CheckDevice.prototype = {
initialize: function() {
},

isMobile: function() {
var userAgent = this.getUserAgent();
if (userAgent.match(/Mobile/i)
|| userAgent.match(/iPhone/i)
|| userAgent.match(/iPod/i)
|| userAgent.match(/IEMobile/i)
|| userAgent.match(/Windows Phone/i)
|| userAgent.match(/Android/i)
|| userAgent.match(/BlackBerry/i)
|| userAgent.match(/webOS/i)) {
return true;
}
return false;
},

getUserAgent: function() {
return navigator.userAgent;
},

type: 'CheckDevice'
};

3. Use the Script Include in a UI Script: Create a UI Script that calls the Script Include and hides the Teams Virtual Agent for mobile users.

Sample Code:

var deviceCheck = new CheckDevice();
if (deviceCheck.isMobile()) {
// Hide Teams Virtual Agent
}

4. Apply the UI Script: Apply the UI Script to the relevant pages where the Teams Virtual Agent is displayed.

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