To automatically move emails from a specific email address with a specific subject to CLOSED CASES in ServiceNow, you would need to create an Inbound Email Action. Here are the steps:
1. Navigate to System Policy > Email > Inbound Actions in ServiceNow.
2. Click on New to create a new Inbound Email Action.
3. Fill in the necessary fields:
- Name: Give a name to the Inbound Email Action.
- Action type: Select "Record Action".
- Table: Select the table where you want the action to occur. In this case, it would be the Incident table or Case table depending on your setup.
4. In the "When to run" section, set up the conditions to match the email address and subject. For example:
- "Email from" is "registrar@ppsr.govt.nz"
- "Subject" starts with "Financing statement registration - FS:"
5. In the "Actions" section, you can define what should happen when an email matches the conditions. You would set the state of the incident/case to "Closed".
6. Save the Inbound Email Action.
