Restrict the availability of a HR service in case creation page in Agent Workspace

Srinath9 · ‎02-09-2024

Hi Everyone.

How to restrict access for HR services in case creation page in Agent Workspace and Native UI based on Assignment Groups?

Any help is appreciated!

Thanks,

Srinath

Sarika S Nair1 · ‎02-12-2024

Hi @Srinath9

Sorry your requirement cant be achieved by HR criteria.

Write one Before query BR on HR Service so that it will show only limited HR Services to the end user .

For example, if you want to show HR Service 'Payroll discrepancy' to HR Payroll group alone then you can use below script in before query BR.

if(!gs.getUser().isMemberOf('HR Payroll'){ // if logged in user is not member of hr payrolll

current.addEncodedQuery('name!=Payroll Discrepancy); //this will show all HR Services except Payroll

}

If you want to restrict the read and write access to the respective HR Payroll case table then use COE Security Configuration

View solution in original post

Sarika S Nair1 · ‎02-09-2024

Hi @Srinath9

Create HR Criteria and use that in HR Service.

Srinath9 · ‎02-11-2024

Hi @Sarika S Nair1 ,

I have created HR criteria and used that in HR service, but it's not working as expected. The HR service is not even visible to admins. My question is, how and where do we mention the group names, the members from which, will have the visibility of this HR service in case creation page (Agent Workspace).

Thanks,
Srinath

Sarika S Nair1 · ‎02-11-2024

Hi @Srinath9 ,

Can you share the HR Criteria which you are using?.

Srinath9 · ‎02-12-2024

Hi @Sarika S Nair1 ,

Please find the below attached documents.

1) Attached the HR criteria in HR Service Configuration page

2) Below is the HR Condition for HR criteria,

Please let me know if you need any other information.

Thanks,

Srinath