Sure, you can restrict access for HR services in case creation page in Agent Workspace and Native UI based on Assignment Groups by using Access Control Lists (ACLs). Here are the steps:
1. Navigate to System Security > Access Control (ACL).
2. Click on New to create a new ACL.
3. In the Name field, enter a name for the ACL.
4. In the Type field, select Record.
5. In the Operation field, select Write.
6. In the Admin Overrides field, select No.
7. In the Table field, select the table you want to restrict access to (for example, HR Case).
8. In the Field field, select the field you want to restrict access to (for example, Assignment Group).
9. In the Requires Role field, enter the role that should have access to the field (for example, hr_case_writer).
10. In the Script field, write a script to check if the user's assignment group matches the assignment group of the HR case. If it does, return true; otherwise, return false.
11. Click on Submit to save the ACL.
Here is a sample script for step 10:
javascript
(function executeRule(current, previous /*null when async*/) {
var user = gs.getUser();
var userGroup = user.getGroups();
while(userGroup.next()) {
if(userGroup.sys_id == current.assignment_group) {
return true;
}
}
return false;
})(current, previous);
This script gets the current user's assignment groups and checks if any of them match the assignment group of the HR case. If they do, the script returns true, allowing the user to write to the field; otherwise, it returns false, preventing the user from writing to the field.
Remember, this is just a sample script. You may need to modify it to fit your specific needs.
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