restrict visibility for tickets in an assignment group for only 1 catalog item.

[Chetan Kumar]

My Requirement : Only the assignment group members should be able to view the tickets

What are the different ways to perform this action.

[Vasantharajan N]

1. You can use Display Business Rule

2. Access Control (ACL) 

[David Cross]

Hello Vasantharajan

Can you please give me an example for BR

[Yousaf]

Hi Cheta,

You can try ACL with condition in the advance script

if(gs.getUser().isMemberOf(current.assignment_group)).

Mark Correct or Helpful if it helps.

[Musab Rasheed]

Hello,

You can do this with Query Business rule on sc_req_item table or sc_task table

Here is the example

https://servicenowguru.com/scripting/business-rules-scripting/controlling-record-access-before-query-business-rules/#:~:text=The%20purpose%20of%20the%20'incident,Opened%20by%20on%20the%20Incident.

Regards