Restricted Caller access error

[sainaveenkumar0]

Hi,

I am getting below RCA error when i submit any record producer or load an HR case in the workspace. Looked into all the RCA's but no luck, still getting the same error. 

Read operation on column 'task.short_description' from scope 'Global' was denied because the source could not be found. Please contact the application admin.

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Appreciate any help/some light on this issue.

@Chuck Tomasi @Ankur Bawiskar @Pradeep Sharma 

[Vishnu Prasad K]

Hi Saina,

Please check for the corresponding record in Application Cross-Scope Access.

[sainaveenkumar0]

Hi Vishnu,

i checked RCA's and allowed most of them which i felt are relevant but still no luck

[Ankur Bawiskar]

Hi,

when is this error coming?

Regards
Ankur

[sainaveenkumar0]

Hi Ankur,

This is appearing when i submit the record producer which creates a HR case and i am getting the same error when i just open a HR case in agent workspace