Hi All, we scroll down within a ticket, html codes in the Description field under the "Incidents by Same Caller" tab are visible. HTML codes were not visible in Eureka.Please see the below screen shot.Can anyone help me how to remove the html tags ...
Hello all, I have a requirement for data to be pulled from our ServiceNow instance to Microstrategy, for reporting / visualisation. Our reporting team would like to use ODBC rather than web services. My assumption is that they would need to install t...
When RITM is in 'waiting_for_approval' state, I need to hide new and edit button, Am writing below script, Which is resulting in hiding buttons in all state.I tried using parent.stage='waiting_for_approval' and parent.stage=='waiting_for_approval'.pl...
I have a strange issue that I can't figure out. I've added a field decoration that shows a small icon next to a field, and when someone hovers over that icon it displays a hover popup window (which is actually an iframe). Everything works fine on...
Due to ServiceNow apparently changing the way plugins are used, our existing integration with NetCool will no longer work once we upgrade to London. Due to this, we need to replace our current integration plugin with several web services. Based on w...
I've created a Client script to autopopulate a form based on the original entry. All in, I'd like to autopopulate 4 fields for alm_consumables. I can get two to work, since I've built a reference to another table from which they are retrieved from....
Hi guys, I have an Order Guide and I would like the values entered on the variables to become available in the sc_request table (Top level). I've noticed that there are no entries being created in the question_answer table when a request is submitted...
Hello... do anyone know where exactly i can find login page? when i type login.do in filter navigation, it will show this i want to know, where the location i can find it? i want to create another page. please help. thank you.
Requirement: The change request form has cmdb_ci field and an out of box business_service field, which I have brought on the form. On selecting any CI from the lookup of cmdb_ci field, the business service lookup should fetch the parents of the curre...
Can anyone please explain what is the difference between Survey Instances and Assessment Instances
Hello... can someone help me? I have a variable set that i configure client script on it. That client script working well in item, but its not working on order guide. I have choose ui type to all. please help.
Hi, In order to custom emails, I need to add attachements, images when the email is on the outbox. So to intercept the email before it is sent, I created a business rule on insert / update on sys_email. But the business rule is not ran on insert (may...
Similar to Incidents -'Show Related Incidents' icon, I would like to have one to 'Show Related Requests' on the requested items.
Hi, I have a workflow with a loop including an email notification activity whereby I need to populate the subject and body with variables that change on each iteration (user's name and others). I've tried: * workflow scratchpad variables (it appears ...
Lately the change team has been getting this error, and I also ran into it adding a True/False to the change request table.Syntax Error or Access Rule Violation detected by database (Row size too large (> 8126).I could create the field, but the chang...
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