I need to configure the dependent choices from the actual form in Record Producer? I have successfully performed the function in agent view: When Category = Change, only show Subcategories = Modify or New Feature When Category = Demo, only show Sub...
I have a requirement where if a change request is "closed skipped" meaning the state is put into "closed skipped" all of the change tasks (usually around 7) associated with the change request are to have their state set to "closed skipped" as well. ...
Hi, I want to disable the New Buttn at the Dashboard Overview Page. I have no idea where I can confire that or find this page in ServiceNow Thanks,
I have a transform Map in which I had made a field as Coalesce, so that only matching records gets updated when our daily import job runs. The transform map runs and inserts the new records & merges some of them based on the coalesced field. The next...
I have a need to run UI Action on a form which has mandatory fields. Any best practices are appreciated. So far this is all I can think of: -- I can run UI Action with 'Client' checked , (but I need mandatory fields to remain mandatory after UI A...
Hey Guys, I have an issue with the phone number Field. When I insert a number linke 051526987 an then submit the form, the number gets automatically formattet as (051) 526-987. I could not find any Client Script which causes this formatting, so I tho...
Hi, We're running Servicenow on premise and have an issue with the "Copy permalink" button in the Knowledge article view. Since we're running on prem we have several servers and when the "Copy permalink" function is used it copies the URL to one of t...
I created a UI script in the scoped application as follows:var sn_cmp = sn_cmp || {};sn_cmp.PUI = (function() { "use strict"; function AppUI(){ g_form.setValue('xyz','xyz'); }return { AppUI:function()...
I have this UI Action working, but I'm trying to understand the section below in BOLD that calls the Action Name. I dug that out from another script since my function launchWorkflow() wasn't firing in its place. I had to use the BOLD line to get it t...
Hey Guys, Can any one clearly explain whats the difference or usage of "sysparm_limit" and "sysparm_offset". I need a real time usage of those 2. Have read about this community but wasnt clear. Consider this: For below particular date, there are mo...
How Async business rule works???
Hello Experts, Im creating a catalog task from workflow and if user adds/removes attachment to the task, activity section is not updated. When an attachment is added, a new entry gets created in activity but when we remove the same attachment, there ...
How do I remove / customize the options that are displayed when the Contact Support option is triggered? I'd like to hide the Send Email and Call Support options... Tks.
Need to change the Incident priority from P1 to P4 based on it's description. For an example if the the Description Contains Server Reboot then the incident priority needs to be decreases to P4. Any Ideas? Thanks
If a user creates a report of a list of changes, can a link to each of those changes be included in the PDF export? Ideally, the change number would be the URL to the record in ServiceNow.
