We have a client that is using the Location field in a hierarchical manner that looks like this: RegionPhysical AddressFloor Works great until they go to use a Reference in another table. Then, all of the locations get lumped into one big list. I h...
Hello all, I create a UI policy to make all field ServiceNow Instance visible and mandatory only if the Change Category is ServiceNow. The question is: how can I select all fields instead of do it one by one?
Hi All,I have below questions.1. What is best practice to use current.update in business rules?2. where we have to use in before or after BRs and why?Please explain me.Thank you.
Hi All, I am new to reports. I was asked to create a report/graph which shows average time/duration to close a ticket(RITM/SCTASK). Any ideas please? Thanks, Karthik.
Hi All, How can i get the CC and BCC values in an inbound email action? Thanks, KUMAR
I am trying to test a script include by calling it from Scripts - Background but it is apparently not working for me. I am not sure what it wrong. I have inserted a log call into the top of the script include which should execute as soon as the funct...
We have an order guide to add a new customer and/or a new project. If the user wants to add a new customer and a new project with the same request, it presents 2 items. The customer address is collected in the first item (New Customer) and the projec...
Hi, I am creating ATF steps for catalog item. When I test it on chrome, it failed on Set Variable Values(Catalog Item Form) step. I have checked the test screenshots and it look like it entered the form correctly and don't see field errors. Here is s...
I have a Catalog Client Script that acts on the form only when the item is being filled out in a specific Order Guide. However, we are trying to get everything to work in the Service Portal in Helsinki, but it seems that the $("sysparm_guide") in the...
Version: Kingston I have added a couple of fields to fm_expense_line table and using a client script I update the value of one of the fields but the value updated by the script does not get saved to the db even though it shows on the form. Details: A...
Hi All, The approval for a catalog item is going to manager of the "u_requested_for" on the RITM form, so I have requirement to push current.variables.requested_for value to "u_requested_for" on RITM form, so that as per variables.requested_for value...
Hello - I just created a few catalog items via maintain items and I am testing them out. I submitted a requested item and I populated all the reference field and date field on the form. However, after going to the RITM after being submitted, on the R...
Hi All, I know UI Policy and Client scripts only. Is it possible to hide fields using ACL's? Thanks Raj
Hi All,I want to create an blue box Annotation and make it hide and re-appear through onChange() client script when the user change the state of the request. I know the coding for Client script except the Annotation ID. Please help me in finding Anno...
I have been trying to accomplish the following: On a field name u_typeofrequestoptionsDisplay an Annotation field depending on the field value.If the field says "other" it will show the annotation field anno1if the field says "faq" it will display a...
