Restricted Caller access error

[sainaveenkumar0]

Hi,

I am getting below RCA error when i submit any record producer or load an HR case in the workspace. Looked into all the RCA's but no luck, still getting the same error. 

Read operation on column 'task.short_description' from scope 'Global' was denied because the source could not be found. Please contact the application admin.

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Appreciate any help/some light on this issue.

@Chuck Tomasi @Ankur Bawiskar @Pradeep Sharma 

[Shanmukha Sai S]

Hi Naveen,

Have you figured out the root cause of the issue. Could you please let me know what we need to do to fix this issue as i am facing the same issue.

Thanks,

Sudheer

[Tim Deniston]

I was able to resolve this issue for a client who is using PSDS and has several Case Types. The issue ended up being the calculated "Case" field on the sn_customerservice_case table. The Government Service Case (sn_gsm_government_service_case) table is in the Public Sector Digital Services Core scope and extends Case. I had further extended the Government Service Case table into additional case types.

To resolve the issue with the "Read operation..." message, I created a dictionary entry override record in the PSDS Core scope for the sn_customerservice_case.case field, overriding the Attributes and Calculation. I copy/pasted the values from the root table for each of those fields. The issue immediately went away. 

Here's a screenshot of what I ended up doing: