Restricted tickets

[m_h_81]

In my company we have a couple of teams that work with tickets that are "for their eyes only". 

In another ITSM tool that I worked with I could simple mark a group as "restricted" which in practice made all tickets assigned to such group hidden for anyone not member of that group and this is exactly the effect that I would like to have in SN as well. Have anyone achieved a similar function in SN that is "easy" to set up and manage over time?

I assume that creating a new role could be one approach and have ACL managing this but I really would like something that is dynamic and easy to manage for when next team comes along and wants the same thing. 

[James Chun]

Hi @m_h_81,

You can leverage the Data Filtration - https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/concept/data...

For your example, you would create something like the following:

I guess it lacks in the 'dynamic' part, but pretty straightforward to configure them.

Cheers

[m_h_81]

Thanks for the suggestion James.
Not sure that I understand exactly how to apply that in my scenario. It seems to apply on a table level but perhaps I’m missing something. Will read some more 🙂